Respond consistently
Keep the basic acknowledgement and next step from falling through the cracks when the business is busy.
Reputation
Reply in your voice, without living in Google.
Pinpoint helps your business prepare thoughtful AI review replies in the voice you set. You keep a clear choice: edit and approve a reply yourself, or let your configured automation publish routine responses.
$1 for your first 7 days, then $79/month per location. Cancel anytime.
Jordan M.
Google review · 2 days ago
Showed up on time and fixed a leak three others couldn't. Highly recommend.
Pinpoint reply · in your voiceThanks, Jordan! Glad we got that leak sorted for good. We're here whenever you need us.
Replied 11:42 p.m.
Business voice
Friendly
Signs off as Dana
Routine replies
Autopilot
Sensitive ones flagged
Sam R.
Google review · 5 hours ago
Arrived later than the window we were given.
Needs your attention. Pinpoint won't reply until you approve.
Approve replyEdit reply
A public reply represents the business.
Customers read your replies before they call, visit or book.
Pinpoint drafts each one in your voice, keeps it short and professional, and saves low ratings and sensitive reviews for you.
Want more reviews to reply to? Find your Place ID to make a direct review link.
How it works
A clearer path from a new review to a public response
Tell Pinpoint how your business sounds once. After that, every new review gets a draft reply, and you decide which ones post on their own.
Business voiceHarbourline Plumbing
Services
Drain cleaningWater heatersLeak repairEmergency calls
Tone
FriendlyPlain-spokenFormal
Details to reflect
Mention the service by name
Sign-off
— Dana, Harbourline Plumbing
Used for
Every draft
Update it any time
Kept out of replies
Addresses, prices and job details stay private.
Priya K.
Google review · just now
Booked the same day when our water heater quit. Clear quote, tidy work, and they explained everything before starting.
Draft reply · preparing
Thanks, Priya! Glad we could get your water heater going again the same day
New review
★★★★★Draft started
Using your voice
- Friendly, plain-spoken
- Mentions the service by name
- Signs off as Dana
Priya K.
Google review · 4 min ago
Same-day water heater fix. Tidy work.
Draft reply · readyThanks, Priya! Glad we got your water heater going again the same day. — Dana
Waiting for your OK
ApproveEdit
Autopilot for routine replies
Off: every reply waits for your OK.Sam R.
Google review · 5 hours ago
Arrived later than the window we were given.
Needs your attentionStart your $1 trialSee pricing
$1 for your first 7 days, then $79/month per location. Cancel anytime.
Why it helps
Make the next local decision with more context
Maintain the right tone
Review and edit a draft before it is public, so the response remains professional, helpful, concise, and appropriate for your business.
Route sensitive feedback
Give low ratings or sensitive feedback a visible Needs your attention path instead of treating every review as routine.
Control and safety
Useful automation still leaves the owner in charge
Review repliesHarbourline Plumbing · Settings
Show the review
See the customer feedback alongside the draft before deciding how it should be handled.
Edit and approve
Change the wording or approve it as written when you want a human check before publishing.
Pause routine publishing
Pause the workflow when your business needs to review a situation or update its voice.
Needs your attention
Low ratings or sensitive feedback can be routed for attention so a careful response is not automated by default.
Keep going
Keep learning with a practical guide
Related guide
How to respond to Google reviews
Use a practical guide to keep public replies helpful, professional, and privacy-conscious when customer feedback needs care.
Read the guideFree tool
Google review link generator
Want more reviews to reply to? Make a link that opens the Google review box for your business, free.
Make your linkReview replies
Questions before you start
Yes. You can use an approval step, edit the draft, or pause routine publishing when you want more control.
Those situations can follow a Needs your attention path so you can decide on a careful response.
A reply is a customer-facing response. This page does not claim that replying directly improves rankings.
Pinpoint flags reviews that look like they break Google's rules, explains why, and links you straight to Google's page for reporting that review. You submit the report, and Google decides whether it comes down.
Put your local SEO on autopilot.
Ten minutes to set up. Seven days for a dollar.
Then let Pinpoint do the rest.